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5
5.0 rating
5 out of 5 stars (based on 51 reviews)

5.0 rating

As has always been the case, our latest order from WBM was excellently managed and delivered. This was for carpets to complete our loft conversion. All dealt with superbly and supported by their excellent carpet layers. Many thanks to all of you

Tony Francis
5.0 rating

Loving our new carpets. Phenomenal service from start to finish. The personal touch from Nigel Burke made this an enjoyable experience. Highly recommended.

Evelyn Belfon
5.0 rating

Just had whole house re-carpeted and some vinyl in Kitchen and bathrooms. Very pleased with the experience from our local retailer William Burke and Michael Ltd, from the initial selection of carpet to delivery and fitting. The whole team were all very helpful and nothing seemed too much trouble. I would definately use again and recommend to friends.

Jackie Codd
5.0 rating

thank you for your excellent professional and pleasant service when recently fitting carpets on our stairs and landing. Would not hesitate to recommend and will definitely come back when we need to recarpet other parts of our house.

Sarah Roberts
5.0 rating

I had never used William Burke before, but needing to undertake a major recarpet of my house and encouraged by a friendly website and exceptional reviews by previous satisfied customers, I decided to pay them a visit. I am so pleased that I did. Nigel could not have been more helpful and seemed to have a sixth sense in identifying what I was looking for. There was no pressure and he loaded me up with pattern books to bring home and in fact came round himself later with more in response to a call from me. The whole decision process was over with quite quickly as was the fitting, undertaken just a week after placing the order. So overall an extremely satisfactory experience, personal service throughout and a plus, the two very pleasant carpet fitters used by Nigel did a first class job in what seemed no time at all. I certainly know where to go in the future – and not just for carpets.

Michael Coker
5.0 rating

We had a new carpet laid last week and once again, a fantastic service was provided. We have been using William Burke & Michael Ltd for years and the level of service is always absolutely 5 star. A family run business which is extremely knowledgeable and professional whilst being friendly and helpful. Would thoroughly recommend.

Mr & Mrs P Elliott
5.0 rating

If ever there was a reason to support your local business William Burke & Michael are the perfect example. After dealing with problems at other companies we ordered an Axminster carpet through Nigel at WB&M – a perfect example of faultless customer care – and the fitters were exemplary. I would not hesitate to recommend this company, a truly old fashioned honest shop where the experience and service is second to none, – thank you to the 2 Nigel’s and Nigel’s Mum the carpet looks fantastic.

Stuart & Cecile Watson
5.0 rating

Had a new carpet laid in our loft extension and came across nigels shop while waiting for mot to be done….sooo glad i did…very good prices but what sets them apart from the rest is the customer service…nigel and his team are really friendly and professional and i cannot recommend them enough…we will be back to get the rest of the house done in new year and i look forward to catching up with Nigel the owner then.thanks Nigel see you soon

David varney
5.0 rating

5 star customer service from Nigel. He helped us choose the right carpet and did not try to pressure us into buying the most expensive they had. Honest, reliable and very reasonable prices. Will definitely recommend to people and will certainly be buying from again in the future.

S Speed
5.0 rating

Excellent! Am very happy – reliable and professional service – I would definitely recommend

Karen O’Grady
5.0 rating

This is an excellent family run business with specific attention to customer service and care. Recently visited to choose and purchase a new bedroom carpet – extremely pleased with level of service and efficiency – delivery was quick, and carpet fitters excellent. If you are looking for quality products with a reliable and friendly service, this shop is definitely worth a visit. Have known this shop for 28 years and nice to see that it is still thriving – deservedly so!

Carolyn C
5.0 rating

Had a new vinyl floor laid in a room yesterday. Competitive price + efficient skilled helpful fitters + helpful salesperson. What’s not to like?

Mike Milton
5.0 rating

Just ordered a reclining chair. Thank you both Nigel’s for all your help. A pleasure to walk into your shop. Won’t hesitate to use you again.

Gill Whitehead
5.0 rating

Our kitchen flooring suffered water damage and had to be replaced. WBM carried out this work for us with minimum fuss and utmost efficiency. I would highly recommend them.

Lin & Bryan Morter
5.0 rating

Really pleased with the workmanship. Had our stairs and front room carpeted and they did a brilliant job!

Martin Burt
5.0 rating

Our washing machine in the UK broke down whilst we were in on holiday. One call from Spain to Nigel and we were all sorted. A new washing machine was recommended, delivered and installed all within 2 days. Fantastic service from a very competitive and competent local supplier. Well done guys – much appreciated.

Phil
5.0 rating

The best customer service I have had for a very long time – Nigel has gone over and above to resolve a problem I hade getting rid of my old very big American fridge – just had a dish washer fitted – fantastic service again. I will never go online again !

Sarah smith
5.0 rating

We recently bought both our upstairs bedroom carpets from here. The staff was very friendly and helpful as soon as we arrived and we picked a carpet within 10 minutes with their help. The service was very fast and they had ordered and fitted our carpets within a week. The carpets look really good and were fitted perfectly, thank you so much for all your help.

lee gregory
5.0 rating

Recently brought a Fridge freezer, outstanding friendly and reliable service will use them again in future for other household items.. would not go back to these big name providers ever again as they don’t compare to William Burke.

Jenny Routledge
5.0 rating

Wonderful friendly family business, We use them on a regular basis for washing machines fridges and many other items . They have a great selection in stock and delivery service is fast and professional… Great service all round!

J Taylor
5.0 rating

I’ve used William Burke and Michael many times for carpets and household appliances. Their prices are competitive and their level of service is absolutely brilliant, giving me every reason to support a local shop rather than a large chain. I’ve just had carpets and lino fitted. The quality is excellent and everything was done with the minimum of fuss.

Graham
5.0 rating

This is a great local family business. Whilst on holiday in Spain in July 2017, we had a washing machine breakdown at home in the UK. I called the store from Spain,Nigel then proceeded to source a new machine (according to my requirements), install it and remove my old one all within days. A Fantastic trustworthy service and I can’t thank them enough for their effort to make this happen. If you want great service with competitive pricing coupled with that personal touch, Willam Burke & Michael ltd are 1st choice.

Phil Pitt
5.0 rating

I like supporting local business and having seen the great reviews went into discuss carpet fitting throughout the upstairs of our house and on the stairs. Nigel was so friendly and helpful; we didn’t know which carpet to get and his guidance was invaluable. The guys who came to fit the carpet were professional and helpful too and we’re really pleased with the result. All round great service and we can’t recommend highly enough.

Claire
5.0 rating

Such lovely people and fantastic customer service. Really helpful as we didn’t know what carpet to get and didn’t make us feel pressured into buying which we appreciated. Carpet fitters were great, very professional and the floor looks fantastic. Thank you.

Claire
5.0 rating

This has to be the most friendly and helpful furniture/carpet shop around, their knowledge of the products is vast and they never fail to impress and will go that extra mile to assist you in your choices. Would recommend this shop to everyone looking to furnish their home.

Sue and Tony Downie
5.0 rating

I had carpets installed in my bedroom, stairs and landing this weekend and I couldn’t be happier. Nigel came to see me on a couple of occasions to discuss my requirements and budget and was very helpful in my decision making regarding what would work best for me and my house. I had shopped around for a number of different quotes but none of them could beat Nigel’s and having met him I was totally confident that his team would do a good job. I am thrilled with the carpets and it was the right decision to go with Nigel and his team. Don’t waste your time going to other stores!

M Dean
5.0 rating

I had my hallway and stairs carpeted and received fantastic service and friendly advice.

Emma Prescott
5.0 rating

Excellent / Brilliant service from all at the shop. Nigel helped with my choice of carpet and it was fitted on the day I wanted by two lovely guys. I will use them all the time from now on.

Jill
5.0 rating

Friendly family business with great service and competitive prices. Would recommend to anyone

Chris
5.0 rating

Delighted with the carpet, fitting and customer service. We were particulatly impressed with the speed of the order and it was only 5 working days from order to fitting. Thank you!

Ruth & Nick
5.0 rating

Excellent service from Nigel who has provided all our carpet. Brilliant service, they worked really hard to meet our tight deadlines and the prices are competitive with others who don’t give the same ‘old fashioned customer service. Highly recommended

Chris B
5.0 rating

Have know the shop for many years, I realise how important personal service and attention is to the customer. You get both of these when you shop at wbm. They are able to provide a quality of care that many retail outlets strife to achieve. Keep it up and Thank You

Andy Barr
5.0 rating

We recently had a bedroom carpet fitted and are really pleased with the end result. Nigel was friendly, helpful and efficient and didn’t try to sell us items we didn’t need. Fantastic service at a good price from a local firm – couldn’t be better.

Yvonne and Colin Hopper
5.0 rating

The service from start to finish was excellent and I am delighted with our new kitchen flooring. I will definitely be using them again! Thank you.

Elizabeth Johnstone
5.0 rating

Fantastic service, friendly people and good prices. What a breathe of fresh air WBM are, in the world of British retailers.

Bernard Stotesbury
5.0 rating

This is the first time that I have used William Burke and Michael Ltd. I have just had a new sitting room carpet fitted which was badly needed after 30 years! I found tremendous choice and lovely personal service which I really appreciated. The carpet fitters did a lovely job and were very polite and tidy. The carpet looks great and is a marked improvement on its predecessor! Well worth a visit and it`s great to use local businesses. I shall be back with more orders – thank you for a great service.

Jan Bolton
5.0 rating

Having chosen and ordered a carpet, between them Nigel and Nigel arranged for it to be delivered and fitted within a very short time. Excellent service from a very friendly local shop and competivly priced. Highly recommended and worth a visit. Thank you.

John & Christine
5.0 rating

Recently had some vinyl laid. Excellent job, friendly, helpful good price and local. What more could you ask for.

J Kebble
5.0 rating

Really exceptional service, going above and beyond what needed to be done. Washing machine working brilliantly and my kitchen was left sparkling! Thank you so much!

K Campbell
5.0 rating

We recently purchased and had carpet fitted through two floors of our home. We are delighted with the result and found Nigel and the carpet fitters to be very helpful and efficient. We are pleased to highly recommend this local Bromley shop.

Perle and Scott George
5.0 rating

Fantastic service at a decent price from a local firm. Beats the big boys hands down. Wouldn’t go anywhere else now.

Michael DeCarlo
5.0 rating

William Burke’s service is second to none The staff are very friendly and helpful

Daphne Pearch
5.0 rating

We’ve been using William Burke & Michael for 20 years now and wouldn’t go anywhere else. They’re a fabulous family run business who combine a friendly and personal approach with the highest professional standards. From the sales staff to the delivery men and fitters, they provide an unbeatable level of service.

Steve & Jenny Vander
5.0 rating

Been using this shop for 30 years always been reliable and good service matched by competitive prices. The two nigels make a good double act a bit like hinge and bracket.

Dale
5.0 rating

Just had new carpet fitted to our stairs, landing and main bathroom. We received top-quality service right from the start to the finish and they have done an amazing job. I would thoroughly recommend Willam Burke & Michael Ltd as you get that really thorough personal service that is sadly lacking from many retailers these days. I will definately be using them for our next project !

Mrs S Elliott
5.0 rating

Burke’s service is brilliant. I highly recommend going to them first before you try others. Super fast delivery and very helpful. Totally trustworthy. I’ve had cookers, fridges and carpets.

Fiona
5.0 rating

We ordered some bedroom carpet and furniture and received fantastic service. I would highly recommend this local furniture business for all your household needs.

Eddy Gayler
5.0 rating

Give them a try,fantastic friendly service with a smile.

Tony Deary
5.0 rating

We are very happy to recommend William Burke & Michael. We have just had two rooms, our hall and stairs carpets replaced by them. The service we received was excellent. The fitters were very skillful and friendly and courteous.

Alan and Dave Saban
5.0 rating

Great local store, wide range of just about everything we could need for our home – we have been coming here for years and do not intend to stop anytime soon.

Nathan Kelsey
5.0 rating

I have been using William Burke & Michael for more than 30 years. They stock a wide range of electrical goods, carpets, beds and furniture with competitive prices and offer a friendly and knowledgeable service. They can compete with any large chain and I, for one prefer to support local shops.

Kim Fletcher